By making a purchase with Ride Wild, you are confirming you have read this policy and are agreeing to its terms.
1) MERCHANDISE
Ride Wild does not offer any refunds for its merchandise. Ride Wild will facilitate an exchange, if, and only if, the merchandise is undamaged and unused. Ride Wild is also able to accept returns for store credit. Ride Wild will only accept returns for items that are undamaged and unused. If making a return, you will be issued store credit when Ride Wild has received your return and can verify that your item has been undamaged and unused. Ride Wild does not offer payment plans for merchandise.
2) EVENT TICKETS
There are absolutely NO REFUNDS available for any reason for event tickets. This includes, but is not limited to, a decision on your part not to attend, and/or any force majeure events that force Ride Wild to cancel the event. These force majeure events include, but are not limited to:
Natural Disasters (Hurricanes, Floods, Earthquakes, Fires, and/or Other Weather Disturbances)
War, Terrorism, Threats and/or Acts of Terrorism
Civil Disorder, Labor Strikes and/or Disruptions
Disease, Medical Epidemics and/or Outbreaks (including cancellation due to COVID-19)
Disruptions in Transportation or Travel Infrastructure
Amendments in National Travel Policies
Tickets and passes are valid only for the day/evening(s) you've purchased. By purchasing your ticket, you are confirming you have read this policy, and are agreeing to its terms.
Ticket Types
Ride Wild offers two different types of tickets: Entrance Fees, and Add-Ons. Entrance Fees are tickets that enable admission to the event. Add-Ons are tickets that include an added value for you to experience or have at the event you've chosen to attend. You may only purchase an Add-On if you are also purchasing or have also purchased an Entrance Fee.
Payment Plans
Ride Wild also offers the ability for you to pay for your Entrance Fees and Add-Ons in incremental amounts, with the first payment requiring 50% of the total amount due, and the second payment requiring the remaining 50%. That being said, if you choose to use the payment plan, your full balance is due 30 days prior to the event, this is a hard deadline. If you are purchasing either an Entrance Fee or Add-On less than 30 days prior to the event, the amount will be due in full with no payment plan available.
Entrance Fee Payment
Entrance Fees must be paid in full 30 days prior to the event. You will receive a notification 32 days prior to the event, giving you 48 hours to complete payment or initiate a transfer. Transfers can also be initiated outside of this 48-hour window. See more on transfers below.
Entrance Fee Transfers
If, for whatever reason, you are no longer able to attend your desired event, you may transfer your Entrance Fee. Transfers are not guaranteed. The ability for your ticket to be successfully transferred is based on either your ability to procure another individual to whom you want to transfer your ticket, and/or whether the event to which you have a ticket has a waitlist. If you are unable to procure someone to whom to transfer the ticket, and if Ride Wild has no one on our waitlist to whom to transfer the ticket, then you understand, acknowledge and accept that the ticket and paid amount will be forfeited given our policy of NO REFUNDS.
PLEASE NOTE: Ride Wild DOES NOT allow transfers among events. For example, if you have purchased a ticket to one event, and later decide you want to go to a different event, we CANNOT transfer your ticket from one event to another. Your ticket is only able to be transferred to another person for the SAME event.
How to Make Transfers
Transfers may be initiated by accessing your Event Registration. You can access your event registration through a variety of ways:
Clicking “Complete Registration” button on your Order Confirmation email
Going to our “Events Page” and typing in your email that you used to make your purchase at the bottom of the page.
If you have an account, you can login and go to your order history, where you can view the relevant order for the event for which you need to transfer your ticket. At the top of your Order Details, you’ll see a prompt that, when clicked, will redirect you to the Event Registration for that event.
After one of the aforementioned steps, you will be prompted to Select Event. On your Event Registration page immediately under “Purchased Ticket”, you will see your purchased package listed and labeled with your name. To the right of your name, you’ll see the “Transfer” button. Click the “Transfer” button and read the pop-up text. If you desire to transfer your ticket to someone you know, click the “Friend” button. A window will pop up to allow you to input the first name, last name, and email of the person to whom you want to transfer your ticket. If the event has a waitlist associated with it, you will also have the option to select “Waitlist” and your request will be sent to our waitlist.
If a transfer is successful, you will be automatically reimbursed as soon as the transferee (the person to whom the transfer request was sent) has completed their payment.
PLEASE NOTE: Transfer recipients will not be able to leverage a payment plan. Upon accepting a transferred ticket, the transfer recipient must pay in full.
Add-Ons
Add-Ons must be paid in full 30 days prior to the event. Add-Ons are non-transferrable and non-refundable. You will receive a notification 32 days prior to the event, giving you 48 hours to complete payment. If payment is not completed 30 days prior to the event, you understand, acknowledge and accept that the ticket and paid amount will be forfeited.
